Get different reviews of people regarding customer care service provided by Caribbean Airlines, which is devoted to providing a safe, reliable service accompanied by the highest level of customer service.

Www.caribbean-airlines.com is the official website of Caribbean Airlines Limited, the national airline of Trinidad and Tobago. On 1 May 2010, it was also the flag carrier to Jamaica receiving this status following its acquisition of Air Jamaica. The government of Trinidad and Tobago is the owner of majority of the airline and the government of Jamaica being the minority partner. It is headquartered in Piarco, Tunapuna-Piarco region, on the island of Trinidad. Its main hubs are located at the Piarco International Airport in Trinidad and the Norman Manley International Airport in Jamaica.

Screenshot of www.caribbean-airlines.com:

On 1 January 2007, the airline has started operations. Caribbean Beat is its in-flight magazine. Caribbean Airlines flies from the Caribbean to the United States, Canada and South America. To provide flights to the United Kingdom, and fully completed acquisition of Air Jamaica, it followed a new codeshare agreement on 28 April 2010, in which, a transition period of 6-12 month is projected to follow, which started on 1 May 2010. After the airline obtained the latter's Air Jamaica, Caribbean Airlines was assigned as national carrier status to Jamaica on 1 May 2010. Vision of Caribbean Airlines is to be first choice carrier of its customers on the routes that airlines fly.

Mission of Caribbean Airlines is to raise customer satisfaction by delivering promises in providing the highest standards of service and reliability marked by genuine Caribbean hospitality, commitment to safety and consistent value delivered by passionate people. Customers and employees will be treated with the same level of respect and care by Caribbean Airlines. The foundation stone of Caribbean Airlines success will be its employees’ commitment, skills, creativity and pride.

Its customer service plan is indented to set forth its commitments to its customers, to provide them with a basic understanding of its policies and procedures, address key elements that may impact customers’ travel experience and outline how to handle these situations. Caribbean Airlines is committed to deliver the "warmth of the islands" and take its quality of customer service very seriously.

When visitors visit at www.caribbean-airlines.com, they will see navigation such as “Home”, “Plan your Trip”, “Products & Services”, “Customers Care”, and “About us”. At the home page, they can see options such as “passengers traveling to/from USA”, “View my miles”, “Schedule”, “Hotels & Care”, “Web Check in”, and “Book Flights”. People can see route map, and also plan their trip in “Plan your Trip” option.

A wealth of products and services are offered by Caribbean Airlines:

For Business Class:

With Caribbean Airlines, the undeniable pleasure of business class travel includes:

• Fast-track facilities
• Business class lounge, offering privacy and comfort
• Dedicated check-in
• Priority booking and baggage retrieval

With a before take-off aperitif, there is no finer pleasure than relaxing, as people ease back into their ergonomically-designed seat knowing that every requirement will be taken care of; authentic Caribbean cuisine, fine wines and a level of hospitality that shows it go the extra mile.

For Economy Class

Through economy class, the warm on-board atmosphere runs right too. Its flight attendants are devoted to looking after people, giving them a friendly welcome and sincere hospitality; it’s all in the nature of the Caribbean.

Advance Seat Selection:

People can choose exactly where they wish to sit in every class, reserving a seat up to 11 months before they fly. It’s their choice and its pleasure to make it happen.

Meal Selection:

It can cater for special dietary needs, namely diabetic and vegetarian as long as people allow it know in advance.

The Caribbean Airlines Duty Free Store is opened 24 hours 7 days a week. For free contact call at:

Telephone: 1 868 669 3000 ext 7545/7548
Fax: 1 868 669 5483

Contact details and address:

Caribbean Airlines
Customer Relations Department
National Mail Centre
P.O. Box 2094
Piarco, Trinidad, W.I.
Fax: 868-669-0336
Email: customer-relations@caribbean-airlines.com

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