Tiger Airways is a low cost carrier based in Changi Airport, Singapore. Get Tiger Airways Contact Number & Customer support review below.

Tiger Airways has been flying since 2004. Singapore Airlines owns the part of Airline. With 7kg of hand luggage for no additional charge, passengers may travel but there is a Luggage Upsize™ fee for passengers wishing to check in luggage. The charge depends on the amount of luggage to be checked in and can be booked online at the time of ticket purchase.

For their passengers (customers), contact us of the website includes view/change/resend your booking, Help section, Flight schedules, you can also fax at +65 6822 2310.

Response to customer letters:

They offer the lowest fares possible; they constantly search for the most cost-effective way to respond to customer letters.

They try to answer letters within 21 working days to respond customers. Especially when detailed investigations involving other parties are required, it might take longer. You will not be able to get respond to enquiries in cases where they have already provided the information on website.

Customers can be served better by checking their website first for the information you need, providing details such as your booking reference, passenger name, flight number, flight date, contact number and mailing address, not sending duplicate mails.

They don’t give email address due to they receive many duplicate/repeat emails on the same matter, which delay the response process for all customers previously. For customers they are working to improve their response time and system, in a way that will allow them to keep their fares low.

On a new initiative in a bid to improve the customer experience at its call centers in Asia, Tiger Airways has embarked with plans to expand its current offerings. The number of call centre employees it hires are being planned to double in the budget airline and extend trading hours in a bid to improve call centre services for its airline customers.

Tiger Airways Singapore Managing Director Rosalynn Tay said, "This is the latest initiative by our Customer Task Force to improve customer satisfaction. Once the transition has been completed and the new call centre improvements are in place, we look forward to improving our customers' experience, particularly in terms of call waiting time."

New local call centers are also slated for Hong Kong, Indonesia and Malaysia. You can call the following numbers or contact your local travel agent for pre-flight enquiries and reservations. 

Source: http://www.tigerairways.com/sg/en/contact_us.php

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